homelinkai (‘us’, ‘we’ or ‘our’) is committed to protecting your personal information when you are using our website and purchasing our products. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information.

We collect and use different information depending on whether you are using our website or signing up to an event and this Privacy Policy explains how we use that information and in particular the following:

Types of information we may collect about you

• How we look after your information
• How we use your information
• Sharing your information with other people

Your rights and further information

Please note that our services may contain links to websites or apps that are owned and operated by third parties. These websites and apps will have their own privacy policies that govern the collection and use of your personal information which you should review. We are not responsible for the privacy practices of third party websites so your use of such websites is at your own risk.

Types of information we may collect about you

When you purchase our products or sign up to regular newsletters, enter competitions or order products we may ask for personal information about you. This can include information such as your name, e-mail address, postal address, telephone or mobile number. If you are aged 16 or under, you must get your parent/guardian’s permission before you provide us with your personal information. Unless you have this consent you are not allowed to give us your information.

Here is some more specific detail about the information we may collect:

Information you give to us:

information that you provide by filling in forms on our services. This includes information provided at the time of purchase, subscribing to any services, posting material, filling in a survey or requesting further services. We may also ask you for information when you enter a competition or promotion and when you report a problem with our services.

Information about your use of our website:

We may collect your IP address and use cookies on our websites. Examples of Cookies we use:

Session Cookies – we use Session Cookies to operate our Service

Preference Cookies – we use Preference Cookies to remember your preferences and various settings

Security Cookies – we use Security Cookies for security purposes

Information about the device you are using:

we may collect information about the device you use to access our website. We may also collect information about your use of the website such as what pages you look at and what elements you tap or pages you interact with.

Information about transactions:

if you purchase something from us, we will make a record of the details of that transaction and these may be forwarded to our third party supplier who manage our customer marketing programmes. 

Contact information:

if you contact us, we may keep a record of that correspondence

How we look after your information

Your information will be processed by staff where it is necessary to fulfil an order, process payment details or provide you with other support services.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee its security and when giving us your information you do so at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We will hold your information on our systems for as long as is necessary for the relevant service. If you choose to opt-out of receiving communications from us, your record will stay on the system so we can ensure that we do not contact you in the future.

How we use your information

We will use your information for a number of purposes including the following:

• to send details and updates for the event you have entered
• to meet product orders, requests for services or information and to process *payments and any other requests you make of us;
• to send you carefully selected special offers and promotions from the service you are using by email. You can opt-out of these marketing messages at any time by sending an email to sale@homelinkai.com, with the word ‘unsubscribe’ in the subject and including your full name. Please note that it may take up to two weeks to implement this change in your preferences. You will always be given a straightforward way to opt out of our marketing messages each time you receive a communication from us
• If you sign up to our SMS Marketing service via checkout or sign-up form, we will value your privacy and the information you consent to share. We may use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, or transactional texts

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

• we may use your IP address to identify your location, the number of visits from different countries and also to block disruptive use;
• if we need to contact you for reasons related to the service you have signed up for e.g. to provide you with password reminders or to notify you that a particular service has been suspended for maintenance;
• to tell you about changes to our service;
• to personalise or improve the way our content and advertising is presented to you online:
• to analyse and improve the services we offer e.g. to provide you with the most user-friendly navigation experience or the most relevant information;
• to manage our competitions and contact the winners;
• to keep our records up to date;
• to invite you to participate in surveys about our services (participation is always voluntary);
• to enable other people or businesses to carry out work on our behalf;
• to show you relevant advertising on third party sites (e.g. Facebook, Instagram and Twitter). This may involve showing you carefully selected special offers and promotions;

*Payments

We provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. 

Sharing your information with others

Generally, we will only use your information within homelinkai.com in order to provide the product you have requested.

We will only disclose your information to third parties where we need to do so in order to provide a service you have requested or improve the service that you receive. We will also disclose your information to third parties when the disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Please note that if you post or send offensive, inappropriate or objectionable content anywhere on our services, or otherwise engage in any disruptive behaviour, we may use your information to stop such behaviour. In this instance we may use your information to inform relevant third parties such as your employer, school e-mail/internet provider or law enforcement agencies about the content and your behaviour.

We require all third parties with whom we share your information to treat it with the same protection we do. Unless you consent we also require that they do not use your information for their own business purposes.

Your rights and further information

You have the right to access – we maintain complete transparency in data processing and storage – this policy explains what data points are being collected, where these data points are being processed and stored, and the reason behind the collection, processing and storage of the data.

You have the right to be forgotten – we give all our users the option to erase personal data, and stop further collection and processing of the data. This process involves you withdrawing consent for your personal data to be used.

You have the right to data portability – we can email you your personal data, for which you have previously given consent, and you have the right to further transmit that data to a different controller.

If you have any questions or comments about this privacy policy please contact at sale@homelinkai.com.

Last updated: April 2024